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Termite Control & Inspections

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Q: What’s the difference between termite control and termite management?

Termite control stops active termites, while termite management is about preventing future infestations with barriers, monitoring, and regular home termite inspections in Bundaberg and coastal suburbs like Bargara, Burnett Heads, and Coral Cove.

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Q: How do termite control services work in the Bundaberg region?

Our termite control services include comprehensive termite pest inspections, installing chemical or physical barriers, and ongoing monitoring for long-term protection. We cover all major suburbs, including Bargara, Kepnock, and Norville.

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Q: What’s included in a home termite inspection or termite pest inspection?
A home termite inspection covers all accessible areas for termite activity, damage, and conditions that attract termites. Our pest control termite inspection comes with a detailed report and recommendations for treatment. We perform termite inspections across Bundaberg and the coast.

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Q: Are white ants different from termites?
No, white ants are just another name for termites. Whether you call it a white ant control or termite pest inspection, it’s the same pest.

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Q: What is termite eradication?
Termite eradication means completely eliminating a termite colony using targeted treatments like chemical barriers and baiting. Our termite treatment Bundaberg team is trained for effective eradication.

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Q: Do I need annual pest control termite inspections?
Yes. Australian Standards recommend annual pest and termite inspections for all homes in Bundaberg, Bargara, and nearby coastal suburbs to keep your termite management system and warranties valid.

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Q: Will my building insurance cover termite pest damage?
No. Most building insurance in Australia does not cover termite pest damage. In fact, we often find that trying to claim for termite-related damage can complicate or even delay the insurance process, as insurers will usually assess whether the property owner has taken reasonable steps for termite management. This is why it’s so important to have regular termite and pest inspections- not only to protect your property, but to help prevent issues if you ever need to make a claim for other damage.

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Q: Can I do my own termite control?
DIY termite treatment is risky and rarely effective. Termites are hard to spot and can cause major damage before you even know they are there. We get that it’s tempting to try a quick fix from Bunnings, just like you might for a blocked toilet, but there is a reason professionals exist. Proper termite control takes specific training, the right equipment, and professional-grade products that you cannot buy off the shelf.

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As licensed pest managers, we use high-quality, approved products and follow strict Australian Standards to ensure treatments are done correctly and thoroughly. Using the wrong product or not applying it the right way can make the problem worse or just send termites deeper into your property, making them harder to treat.

If you want to protect your home and avoid expensive mistakes, always use a licensed pest management company for termite control, treatment, and inspections. It is the best way to keep your property safe and genuinely protected.

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Q: How do you treat termites?
We use a combination of products to create a chemically treated zone (commonly known as termite barriers or chemical barriers), termite baiting, and ongoing monitoring. Every property is different, so we tailor the approach to your home and the local conditions. Our team provides termite treatment and management right across Bundaberg, Bargara, Coral Cove, and all the coastal suburbs. Before any treatment, we always carry out a thorough inspection to make sure you get the right solution for your property.

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To maximise your termite protection, we use the Termidor High Pressure Device, or HPD, which is specially designed for use with Termidor HE. The HPD lets us space the drill holes up to 600 millimetres apart while still giving your home complete coverage. This means fewer holes are needed, so there is less disruption to your property. Developed in partnership with BASF, the HPD works at a minimum pressure of 800 psi and takes full advantage of Termidor HE’s advanced polymer technology, making the whole treatment process more effective and efficient.

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The device is straightforward for us to use, we simply connect the HPD between our pump and our injector tool. For some homes, we may also use our injector tool on its own, depending on the structure and treatment needed. We always choose the best application method to make sure you get effective and long-lasting termite protection.

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Why do you recommend Termidor HE instead of other standard or generic termite treatments?

Termidor HE is Australia’s most advanced termite protection and sets the standard for long-term results. Unlike generic treatments, Termidor HE uses advanced polymer technology that lets the active ingredient move further and more evenly through the soil. This creates a deep and continuous protective zone with no weak spots for termites to get through. Because it is non-repellent, termites do not notice it in the soil and carry the product back through the colony, which helps eliminate the problem at its source. Cheaper treatments often use older chemicals that termites can detect and avoid, so they are less effective and need to be reapplied more often. Termidor HE may cost a little more up front, but it is proven to deliver years more protection. It is backed by an eight-year warranty and trusted by more Australian homeowners than any other product. The small price difference is nothing compared to the extra years of real protection and fewer worries in the long run.

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Q: What is the actual difference between Termidor HE and standard or generic termite treatments?

Termidor HE is the only termite treatment on the Australian market with a special polymer that helps the active ingredient move further and spread more evenly through the soil. This gives your home a deep, complete protective zone with no gaps or weak spots. Because termites cannot detect it, they walk through the treated soil, pick up the product, and carry it back to the nest, helping wipe out the entire colony.

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Cheaper or generic treatments may use older chemistry, generic brands, or different active ingredients. Some of these products can be detected or avoided by termites, making them less effective and often needing to be reapplied sooner. They do not contain the advanced polymer and usually create less consistent protection.

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Pest Control

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Q: What’s included in your general pest control services in Bundaberg?
Our general pest control Bundaberg service includes treatments for cockroaches, ants, and spiders as standard. Pest management can be tailored for rodents, fleas, ticks, wasps, silverfish, bed bugs, and more. We cover all Bundaberg and coastal suburbs.

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Q: What are pest inspection services?
Pest inspection services identify pest activity, including termites and other pests in your home or business, and are important for early pest management.

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Q: Are you a local pest management company in QLD?
Yes, we’re a family-owned pest management company based in Bundaberg, servicing all local suburbs from Bargara to Walkervale and Moore Park Beach.

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Q: How long does a pest control treatment last?
Most general pest control treatments last up to 12 months. Regular pest inspections help keep your property protected all year.

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Q: Is pest control safe for my family and pets?
A: Yes, we only use approved products and safe methods for pest control in Bundaberg homes and businesses.

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Q: What should I do to prepare for a pest control service?
Please remove items from floors, store food, and make sure we can access all areas needing treatment or inspection.

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Q: What should I expect after a general pest control treatment?
It’s normal to see more pests out in the open for a few days as the treatment drives them from hiding. You should see a big drop in numbers within two to three weeks. If not, let us know and we’ll help.

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Q: Will I ever see pests again after treatment?
No pest control creates a complete forcefield. Our treatment will reduce pest numbers and help keep your home pest free, but the occasional bug is normal. If pest numbers persist or increase during your service period, just get in touch.

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Q: How long is your service period for pest treatments?
Our standard ant treatment has a three-month service period. Cockroach and spider treatments come with a six-month service period. If you’re seeing no reduction or a persistent problem during that time, contact us for a follow-up.

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Q: What can I do to help keep pests away after treatment?
Keep your home clean, remove food scraps, seal cracks, and regularly remove spider webs. If you wash down or repaint outside, let us know as this can affect how long the treatment lasts.

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Q: Do I need to wash pet bowls or take extra steps for pets after pest control?
Yes, always wash pet food and water bowls after treatment before putting them back down.

 

 

 

Carpet Cleaning

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Q: Do you offer carpet cleaning and pest control at the same time?
Yes, you can book carpet cleaning and pest control together for your home or business. It’s convenient for regular care, moving out, or getting everything done in one visit.

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Q: How do you clean carpets?
We use hot water extraction, also known as steam cleaning, for a deep clean. Every appointment includes pre-spray, agitation, and thorough extraction with our professional equipment.

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Q: Will you move my furniture for carpet cleaning?
Please move small items and as much furniture as you can before your appointment. For safety, our team doesn’t move heavy items.

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Q: How long does carpet cleaning take to dry?
Most carpets are dry within a few hours. Good ventilation and fans can help speed up drying.

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Q: How often should I book carpet cleaning?
Most manufacturers recommend professional cleaning every 12 months to maintain warranties and keep carpets looking fresh.

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Q: Can you remove all stains and smells from carpets?
We always do our best, but some stains or smells are permanent if they’ve soaked through to the underlay. Let us know about any concerns before your appointment.

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Q: Is carpet cleaning safe for children and pets?
Yes, we use products that are safe for your family and pets. Once the carpets are dry, they’re safe to use.

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Q: What should I do to prepare for my carpet cleaning appointment?
Please vacuum and clear as much furniture and personal items as you can. If you have questions, just ask our team.

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Q: Do you clean upholstery or rugs as well?
Yes, we offer upholstery, lounge, and rug cleaning. You can add these to your carpet cleaning for convenience.

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Q: Do you offer carpet protection after cleaning?
We can apply a carpet protector after cleaning to help guard against future stains. Ask us if you’d like this added.

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Q: Will carpet cleaning remove dust mites and allergens?
Yes, our hot water extraction method can be effective at removing dust mites, dirt, and many common allergens from your carpets.

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Upholstery Cleaning

 

 

What makes Bug Me's upholstery cleaning in Bundaberg and Bargara stand out from the rest?

Bug Me's upholstery cleaning services in Bundaberg and Bargara stand out due to our eco-friendly cleaning methods, tailored specifically for delicate fabrics. Our expertise in removing dirt and allergens ensures a fresh, revitalized look for your upholstery, lounges, and couches while maintaining the highest environmental standards.

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Can Bug Me provide lounge cleaning services for both residential and commercial spaces in Bundaberg?

Yes, Bug Me offers comprehensive lounge cleaning services for a variety of spaces in Bundaberg, including residential homes and commercial settings like offices, waiting rooms, and cinemas. Our team is equipped to handle any scale, ensuring a deep clean that rejuvenates your space.

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How does Bug Me's lounge cleaning in Bargara extend the life of my furniture?

Our lounge cleaning service in Bargara uses gentle, yet effective techniques and eco-friendly solutions to remove dirt and prevent fabric deterioration. Regular cleaning maintains the fabric's integrity and appearance, extending the life of your lounges and couches.

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What specific upholstery cleaning techniques does Bug Me use in Bundaberg to ensure the best results?

Bug Me employs a variety of advanced upholstery cleaning techniques in Bundaberg, including steam cleaning, hot water extraction, and gentle agitation, tailored to the specific needs of your fabric. These methods effectively remove stains and dirt, ensuring a thorough clean without damaging delicate upholstery.

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Can Bug Me handle delicate and high-end upholstery fabrics during the cleaning process in Bargara?

Absolutely. Bug Me's team in Bargara is trained to handle high-end and delicate upholstery fabrics with the utmost care. We assess each fabric type and choose the most appropriate cleaning method to ensure your upholstery is safely and effectively cleaned.

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How frequently should I schedule upholstery cleaning in Bundaberg with Bug Me to maintain my furniture?

We recommend scheduling professional upholstery cleaning in Bundaberg at least once a year. However, for homes with pets, children, or high traffic, or for commercial spaces like offices and cinemas, more frequent cleaning may be necessary to maintain optimal cleanliness and fabric condition.

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What are the benefits of choosing Bug Me for lounge cleaning services in Bundaberg and Bargara?

Choosing Bug Me for lounge cleaning in Bundaberg and Bargara ensures you receive professional, thorough, and eco-friendly cleaning services. Our experienced team is dedicated to restoring the beauty of your lounges and couches while ensuring a clean, healthy environment for your family or clients.

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Does Bug Me offer customized upholstery cleaning plans for businesses and large venues in Bargara?

Yes, Bug Me offers tailored upholstery cleaning plans for businesses and large venues in Bargara, ensuring your specific needs and schedules are met. Our flexible services are designed to provide minimal disruption and maximum cleanliness for your commercial space.

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How does Bug Me address stubborn stains during upholstery cleaning in Bundaberg?

Bug Me employs specialized stain removal techniques during upholstery cleaning in Bundaberg. Our skilled technicians assess the type of stain and fabric and use targeted treatments to effectively diminish or remove stubborn stains, always striving for the best possible outcome while protecting your upholstery.

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What should I expect after a Bug Me lounge cleaning service in Bargara?

After a Bug Me lounge cleaning service in Bargara, you can expect to see a noticeable difference in the cleanliness and appearance of your lounges. Our cleaning process effectively removes dirt, stains, and odors, leaving your fabric refreshed and revitalized. While we aim for perfection, please note that the age and specific fabric type might impact the level of restoration possible.

 

Does Bug Me offer additional fabric protection services after upholstery and lounge cleaning in Bundaberg and Bargara? Yes, Bug Me provides an additional fabric protection service after upholstery and lounge cleaning in Bundaberg and Bargara. This service involves applying a protective treatment that shields the fabric from spills and stains, extending the life and maintaining the appearance of your upholstery. While this service comes at an additional cost, it's a worthwhile investment to keep your furniture looking its best for longer.

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Leather Cleaning

 

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What specialized techniques does Bug Me use for leather cleaning in Bundaberg and Bargara?

Bug Me's leather cleaning services in Bundaberg and Bargara involve specialized techniques tailored to preserve the quality and extend the life of your leather furniture. Our experts use pH-balanced cleaners to gently remove dirt and oils, followed by conditioning treatments that restore moisture and protect the leather from aging and cracking.

 

How often should I have my leather furniture professionally cleaned by Bug Me in Bundaberg or Bargara?

We recommend having your leather furniture professionally cleaned by Bug Me every 12 to 18 months. Regular cleaning and conditioning are crucial to maintain the leather's suppleness, prevent drying or cracking, and extend the furniture's lifespan. High-traffic or lighter-colored leather may require more frequent cleaning to keep it looking its best.

 

Can Bug Me remove stains and repair wear on my leather furniture in Bundaberg and Bargara?

Bug Me offers comprehensive leather cleaning services in Bundaberg and Bargara, including stain removal and conditioning treatments. While we strive to significantly reduce or remove stains and revitalize worn leather, the success of these treatments can vary depending on the age, condition, and type of leather. Our skilled technicians will assess each situation individually and recommend the best approach for your leather furniture.

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End of Lease Carpet Cleaning & Pest Control

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I am moving out of a rental property soon, what do I need to do?

We always recommend getting in touch with your landlord or property manager to confirm your end-of-lease cleaning and pest requirements. In our experience, most will require carpet cleaning and flea treatment if you have had animals at any time during your tenancy. However, we are not involved in individual lease agreements and you need to clarify again with your landlord or property manager. Some may require further pest treatments so it’s definitely something you need to confirm.

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Where do I start? Do I book you for carpet cleaning or my bond cleaner first?

We are mindful that when handing over your keys to the real estate you are wanting the property to be at its best. For this reason, we strongly encourage you to book your carpet cleaning and pest control to be completed after the bond cleaning is completed. We suggest booking us to enter after the cleaners or on the day you are required to hand the keys back to your landlord or property manager. It's also a safety thing, we don’t want cleaners tripping over our gear and we also cannot perform the pest sprays when people are there. We know your cleaners are working super hard and don’t want to ask them to vacate and stop work while we do the pest treatment. It’s also not a good idea if they then mop the floors after we apply the product.

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My dog has only been outside. Why do I need to have the flea treatment inside?

You may not need a flea treatment inside by your real estate however for us to be able to warrant the treatment we do both internal and external flea treatments. We can do either inside or out voiding our warranty, that's entirely up to you as the customer. The best thing is, we do';t charge any differently because we do both. You get inside or out done or both for the same price. 

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Do you offer a warranty for move-out flea treatments?

We offer a 30-day service period on all of our internal and external flea treatments performed after the cleaners have finished. We also leave a sticker in the kitchen cupboard under the sink so the new tenants can call us if they have any questions 🙂

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How do I pay on the day if I cannot meet you there?

Due to the nature of move-out work we cannot invoice customers. We require payment at the job via cash or EFTPOS or you can call us prior to your appointment and we can process payment over the phone with a card.

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Can I use ZipPay or Humm for end-of-lease carpet and pest?

Yes, Yes and Yes! We absolutely can process your payment with either one of these! We adopted these payment methods to make life easier for our customers. We especially understand the excessive costs when moving and are more than happy to facilitate this 🙂

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Finance

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What finance do you offer?

We can offer our customers the options of Zip Pay, Zip Money, and Humm for any termite treatments, termite inspections, pest control, carpet cleaning, or any other service we offer to approved applicants.

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Do you offer Afterpay?

Yes! We can now offer Afterpay! We can accept after paying on termite inspections, general pest control, End of lease carpet cleaning and pest control, and normal carpet and upholstery cleaning. Due to the latest changes to Afterpay, we do need you to meet the technician at site to process the payment and are unable to process this over the phone. 

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Can I get interest-free on a termite treatment?

Yes, you can! We are proud to be able to offer interest-free options to approved applicants! Just make sure to let us know when you book your quote so we can let you know about interest-free periods that are available to you.

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How do I get more information about your finance offers?

Just give the team a call at (07) 4153 2842 and we can help you out

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Flood & Fire Remediation

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A Water pipe has just burst in my house. What do I do?

 

1. Do not panic. 

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2. Whilst ensuring the safety of all people in the home turn the water main off and call a plumber to attend A.S.A.P.

 

3. Call your insurance company to begin your insurance claim and to identify coverage. While we do provide this service already to the insurance industry, we may be yet to accept work orders from you.  You can request Bug Me attend to provide remediation services and structural drying. In most cases, we can attend on the same day which will help to minimize further loss and damage. We prefer to have work orders or approval by insurance to ensure there is no “bill shock” to the customer. Depending on the severity of the event and many other factors the most appropriate types of equipment and volumes vary drastically along with what needs to be done to ensure the correct remediation and drying of your structure to prevent mould growth and minimise damage. This type of work is not something we are able to provide quotes on and is charged on an accrual basis. 

 

4. While you wait for our technician to arrive if it is safe to do so you can attempt to remove water from the residence. Depending on the severity you can mop or sweep the water out of an affected area if the event has already affected the exit. It is important to ensure you do not create further damage while doing this. If your policy does include contents, start making notes or setting affected contents aside  for content inventory by your technician. Do not risk your safety to do this.

 

5. When your technician arrives be sure to alert the technician to any safety concerns and if anyone residing in the home has any medical issues eg. Asthma

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Why can’t you just suck the water out with your carpet cleaning machine?

In most cases, if the event warrants water to be extracted chances are that drying equipment will be required. Along with that, in many cases invasive drying methods are required which may involve things like removal of underlay, removal of skirting boards, and installation of inject drying equipment into cabinetry bases and or walls.

Our local team is trained in flood and fire remediation and has the appropriate equipment on hand to assist.

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Are you available After Hours?

Yes, we are. Please call anytime, if we do not answer straight away we will be sure to ring you back A.S.A.P.

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Can you recommend a plumber to assist?

Yes, we can assist you with some recommendations of local plumbing services who may be able to assist.