Bug Me Termite, Pest & Carpet – Cancellation & Rescheduling Policy

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We understand that life doesn’t always go to plan, and sometimes appointments need to be changed. However, as a small, locally owned business, short-notice cancellations can significantly impact our ability to support other clients and maintain stable employment for our team.

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How to Cancel or Reschedule

If you need to cancel or reschedule, we kindly ask that you contact us as early as possible.
We require at least 48 hours’ notice (excluding weekends and public holidays) to avoid cancellation fees.

Our office is open Monday to Friday, 8:30 AM – 4:30 PM. To ensure we receive your request promptly:

• Please call (07) 4153 2842, rather than emailing.

• If your call goes to voicemail, leave a clear message with your full name, booking details, and a contact number.

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Fees for Late Cancellations or Changes

Each booking is scheduled with dedicated time and staff. To help cover operating costs:

• Cancellations within 48 hours will incur a $55 cancellation fee (incl. GST).

• If you reschedule your appointment within a reasonable timeframe, a $30 rescheduling fee will apply instead.

• If the rescheduled appointment is later cancelled within 48 hours, the original cancellation fee will apply.

We do our best to fill last-minute cancelled slots, and if we are successful, we may waive these fees at our discretion.

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Our Right to Reschedule

Bug Me Termite, Pest & Carpet reserves the right to reschedule or cancel appointments due to unforeseen circumstances, such as:

• Poor weather affecting treatment effectiveness,

• Vehicle issues or staff illness,

• Other operational disruptions beyond our control.

In these cases, we will contact you promptly to reschedule at the next earliest available time.

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Why This Policy Matters

Many of our customers have waited patiently for their appointments, and we take care to manage bookings as efficiently as possible. To support this:

• We send booking confirmations and reminders via text and email to help you keep track of your appointment.

• While our cancellation fees don’t fully cover the cost of gaps in the schedule, they help us continue providing quality service and keep our team employed.

 

 

We genuinely appreciate your understanding and support.

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