Thank you for choosing us!​

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We appreciate you trusting Bug Me. Below is important information to help you prepare for your appointment. Please read carefully to ensure a smooth and effective service.

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Pre-Appointment Advice​​

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Please be advised of the following:

• Your technician is carrying out your pest treatment on behalf of Bug Me Pty Ltd.

• You can contact us via phone at (07) 4153 2842 or email at admin@bugmepest.com.au.

• Our technicians, under the Medicines & Poisons Act 2019, will not use a pesticide for the activity unless the pesticide is a substance that is APVMA-approved for the intended purpose.

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Your pest control appointment will be carried out by one of the following licensed technicians:

• Justin Esse: PMT14258 (Pest Management Licence No.)

• Hamish Duke: PMT011029622 (Pest Management Licence No.)

The date and time of our attendance has been emailed/sent via text message at the time of booking. If you have received this notice in error, please contact us ASAP so we can correct the information we have on record.

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Before Your Pest Control Appointment

There are some precautions that should be taken by persons at the premises to minimise exposure to any pesticide used during your pest control appointment:

• Vacating the Premises:

  • We recommend that all people and animals vacate the premises while the pest control activity is carried out.

  • If this is not possible, an able-bodied person must remain at the property to assist in the safe management of people or animals.

• Sensitivities or Special Conditions:

  • Please inform us if anyone at the premises has sensitivities (e.g., asthma or pregnancy) at the time of the technician’s arrival.

• Preparation:

  • Remove children’s toys, pet toys, food, and belongings from the ground inside and outside your premises.

  • Prior to using any potentially exposed items, thoroughly clean them before use with warm soapy water.

• Cleaning:

  • If you routinely clean your home, it’s best to sweep and mop floors before your appointment rather than immediately afterward.

 

General Service Periods

For general pest control appointments, including cockroaches, ants, and spiders, please be advised of the following service periods:

• Ant Treatments (Standard Internal & External): 3-month service period (excludes additional ant treatment add-ons).

• Cockroach & Spider Treatments (Internal & External): 6-month service period.

• Flea Treatments (Internal & External): 30-day service period when both treatments are done together.

Other pest control treatments outside of the above-mentioned will have service periods (if applicable) advised at the time of booking.

Please note: Warranty periods are provided under "fair use" conditions. It is expected that you may occasionally see pests after treatment. Our services aim to control and reduce pest populations, not guarantee complete eradication.

 

Important: Roof Space Safety Rules

If your service requires roof space access, please note that new Queensland safety regulations require mains power to be switched off before technicians can carry out work in roof spaces.

For full details about these regulations and how they may affect your appointment, please refer to the section below: “What You Need to Know About Queensland’s Roof Space Safety Rules.”

 

A Friendly Reminder About Cancellations

We understand that life can be unpredictable, and plans sometimes change. However, as a small, locally owned business, last-minute cancellations can greatly impact us.

To help us serve all our customers efficiently, we kindly ask for as much notice as possible if you need to cancel or reschedule your appointment. This allows us to adjust our schedules and accommodate other customers in need of our services.

Thank you for your understanding and support—it truly means the world to us!

For more information about our cancellation policy, please click HERE.

 

What You Need to Know About Queensland’s Roof Space Safety Rules

As of 1 January 2025, new Queensland Electrical Safety Regulations require that mains power must be switched off at the meter box before any work can take place in roof spaces. These regulations are designed to minimise risk and ensure the safety of both workers and residents.

Important Notes for Roof Space Access:

• Switch-Off Requirement: It is the customer’s responsibility to ensure the mains power is turned off at the meter box at the time of the appointment and when advised by the attending technician.

• Technician-Initiated Power Disconnection: In limited circumstances, our technician may switch off the main power at the meter box if required for roof access. This will be limited to the main switch only and carried out in line with Queensland safety regulations. No other electrical work will be performed.

• Vacant Properties: While we do not routinely switch off power without customer direction, if the property is vacant at the time of service and roof space access is required, the technician may choose to switch off the mains power at their discretion to comply with safety requirements. If you do not wish for this to occur, please notify us prior to your appointment.

• Duration: Power will need to remain off for approximately 5–20 minutes, depending on the type of work being conducted.

• Exceptions: If switching off the power is not possible due to medical or other critical needs, please advise us in advance.

• Non-Compliance Impact: Failure to allow safe access may limit roof space inspection, reduce treatment effectiveness, or void applicable warranty periods.

 

Disclaimer: Bug Me Pty Ltd will not be held liable for any direct or indirect loss, damage, malfunction, or disruption to electrical appliances, systems, or devices resulting from the temporary disconnection or reconnection of mains power, including where this is carried out by our technician in accordance with safety regulations. This includes, but is not limited to, outcomes related to pre-existing electrical faults, power-sensitive equipment, or any requirement for reprogramming, resetting of settings, or data loss in connected systems following a power interruption. Customers are responsible for checking and verifying the correct operation of any affected appliances or systems following power reconnection. Bug Me Pty Ltd accepts no responsibility for indirect or consequential loss arising from the temporary loss of power, including but not limited to spoilage of refrigerated goods, data loss, or interruption to business or personal activities.

By proceeding with the scheduled service, the customer acknowledges and agrees to the above conditions, including any requirements for mains power disconnection in accordance with Queensland safety regulations.

 

Why These Changes Are Important

Roof spaces can pose significant electrical hazards, particularly with live wiring present. The new safety regulations aim to:

• Protect workers from accidental contact with live electrical components.

• Minimise the risk of electrical fires.

• Ensure compliance with updated safety standards.

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Cancellations & Rescheduling

We understand that life happens and plans can change. However, as a small, locally owned business, last-minute cancellations can impact our ability to assist others and maintain efficient scheduling.

We kindly ask that you give as much notice as possible if you need to cancel or reschedule your appointment.

Please note: Cancellations made with inadequate notice may incur a fee to cover administrative and labour costs and to help us continue providing stable employment for our team.

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Thank you for your understanding and for supporting a small business like ours.

 

For more details, please refer to our Cancellation Policy

 

 

Thank you for helping us create a safer working environment!

If you have any additional questions or need further information, please don’t hesitate to contact our office at (07) 4153 2842 or email admin@bugmepest.com.au.

We look forward to assisting you!

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