Thank you for choosing us!​

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We appreciate you trusting Bug Me. Below is important information to help you prepare for your appointment. Please read carefully to ensure a smooth and effective service.

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Pre- pest Treatment Advice​​

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Please be advised of the following:

• Your technician is carrying out your pest treatment on behalf of Bug Me Pty Ltd.

• You can contact us via phone at (07) 4153 2842 or email at admin@bugmepest.com.au.

• Our technicians, under the Medicines & Poisons Act 2019, will not use a pesticide for the activity unless the pesticide is a substance that is APVMA-approved for the intended purpose.

Your pest control appointment will be carried out by one of the following licensed technicians:

• Justin Esse: PMT14258 (Pest Management Licence No.)

• Hamish Duke: PMT011029622 (Pest Management Licence No.)

The date and time of our attendance has been emailed/sent via text message at the time of booking. If you have received this notice in error, please contact us ASAP so we can correct the information we have on record.

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Before Your Pest Control Appointment

There are some precautions that should be taken by persons at the premises to minimise exposure to any pesticide used during your pest control appointment:

• Vacating the Premises:

  • We recommend that all people and animals vacate the premises while the pest control activity is carried out.

  • If this is not possible, an able-bodied person must remain at the property to assist in the safe management of people or animals.

• Sensitivities or Special Conditions:

  • Please inform us if anyone at the premises has sensitivities (e.g., asthma or pregnancy) at the time of the technician’s arrival.

• Preparation:

  • Remove children’s toys, pet toys, food, and belongings from the ground inside and outside your premises.

  • Prior to using any potentially exposed items, thoroughly clean them before use with warm soapy water.

• Cleaning:

  • If you routinely clean your home, it’s best to sweep and mop floors before your appointment rather than immediately afterward.

 

General Service Periods

For general pest control appointments, including cockroaches, ants, and spiders, please be advised of the following service periods:

• Ant Treatments (Standard Internal & External): 3-month service period (excludes additional ant treatment add-ons).

• Cockroach & Spider Treatments (Internal & External): 6-month service period.

• Flea Treatments (Internal & External): 30-day service period when both treatments are done together.

Other pest control treatments outside of the above-mentioned will have service periods (if applicable) advised at the time of booking.

Please note: Warranty periods are provided under "fair use" conditions. It is expected that you may occasionally see pests after treatment. Our services aim to control and reduce pest populations, not guarantee complete eradication.

 

Important: Roof Space Safety Rules

If your service requires roof space access, please note that new Queensland safety regulations require mains power to be switched off before technicians can carry out work in roof spaces.

For full details about these regulations and how they may affect your appointment, please refer to the section below: “What You Need to Know About Queensland’s Roof Space Safety Rules.”

 

A Friendly Reminder About Cancellations

We understand that life can be unpredictable, and plans sometimes change. However, as a small, locally owned business, last-minute cancellations can greatly impact us.

To help us serve all our customers efficiently, we kindly ask for as much notice as possible if you need to cancel or reschedule your appointment. This allows us to adjust our schedules and accommodate other customers in need of our services.

Thank you for your understanding and support—it truly means the world to us!

For more information about our cancellation policy, please click HERE.

 

What You Need to Know About Queensland’s Roof Space Safety Rules

As of 1 January 2025, new Queensland Electrical Safety Regulations 2024 require that mains power must be switched off at the meter box before any work can take place in roof spaces. These changes are designed to minimise risks and ensure the safety of both workers and residents.

Important Notes for Roof Space Access:

• Switch-Off Requirement: It is your responsibility to ensure the mains power is turned off before our technician’s arrival. If you’re unsure how to do this, please consult a licensed electrician.

• Duration: Power will need to remain off for approximately 5–20 minutes, depending on the type of work being conducted.

• Exceptions: If switching off the power is not possible due to medical or other critical needs, please let us know in advance.

• Impact of Non-Compliance: Failure to turn off the power may limit roof space access, reduce the effectiveness of treatments, or impact warranty periods.

We appreciate your cooperation in complying with these regulations.

 

Why These Changes Are Important

Roof spaces can pose significant electrical hazards, particularly with live wiring present. The new safety regulations aim to:

• Protect workers from accidental contact with live electrical components.

• Minimise the risk of electrical fires.

• Ensure compliance with updated safety standards.

 

 

Thank you for helping us create a safer working environment!

If you have any additional questions or need further information, please don’t hesitate to contact our office at (07) 4153 2842 or email admin@bugmepest.com.au.

We look forward to assisting you!

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