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Frequently asked


I have been told that termites do not eat hardwood, is this correct?


This is simply not true. While some termite species may favour softer types of wood there have been just as many houses where the hardwood has been destroyed by termites and the soft timbers have been left alone. Please do not listen to this information.

My house is a steel frame home, do I need to worry about termites?


This is a common one we often hear. While the steel frame protects that part of the structure,  termites don’t only eat the frame. Many people often forget that floorboards, window frames, cabinetry and other wood fittings within the house are susceptible to termite infestation. 

My house has been damaged by termites will my building insurance will cover it? 


In Australia building insurance WILL NOT cover termite damage. If there is an insurance company covering termite damage please let us know!

Are White ants and Termites different?


Termites themselves are not related to ants in any way. The phrase “white ant” came about via an advertising campaign in the 1970’s in Australia and to this day some people still refer to termites as white ants. Fun Fact: Termites are more closely related to cockroaches than ants!

The last company we used did a termite spray every year when they did my pest control. Why can’t you do the same as they used to do?


While termite treatments like that may have been done in the past. The Australian Standards along with today’s chemical termiticides and treatment methods have changed dramatically. Today a typical chemical termite treatment can last between 5 and 8 years. You won’t need to re-do your chemical treatment during this period unless there is a breach in the system (for a chemical barrier). These days if your pest control operator is doing something annually for termites it would be a Timber Pest Inspection (termite inspection) to ensure any warranties are maintained, identify conducive conditions and find any breaches in your termite management system.

How do you treat for termites?


This is the simplest way to describe how a treatment is performed. For a chemical termite treatment to be effective, a qualified technician has to create a complete line of chemical termiticide around your home at the foundation. This is often achieved by drilling and injecting through concrete slabs or trenching and treating the perimeter of the home. There are also Termite and baiting programs available, we can send you some more information if you let us know 

General Pest Control

What actions should I take prior to the arrival of my pest control expert?


We normally require that you remove clothing articles, newspapers, children’s toys etc from the ground surfaces. Items of food will also need to be put away prior to your pest control treatment.

Should I empty my kitchen cupboards before my pest control appointment?


Bug Me more target their pest control treatments and rather use a combination of baits and gel products to these areas which are often home to cockroaches. This will be minimally invasive meaning you are free to leave your cupboards as they are.

Am I likely to see the return of pests after the treatment?

While we always aim for eradication of pests, realistically this is not often possible. You will notice a heavily reduced amount of insects such as ants, spiders or cockroaches will most likely venture inside your property after the treatment has been completed. This is because pest control treatments do not create a forcefield where they no longer enter, however there is a very high likelihood that they will have crossed treated areas and will die very soon afterwards. 

How long will my pest control treatment last?


This is a great question! Every pest and treatment method is different and so is the longevity of your treatment. A great example is for our cockroach, ant and spider treatment we like to say up to 12 months, many individual factors may vary this but you will find with this treatment for example we offer a service period, where if you find an increase of populations again within your service period we will come back and top up your treatment at no charge. We obviously can’t come out for every individual cockroach you may see but for more information just ask the team at the time of booking your pest control appointment 

Will my household pets be affected by the treatments you use?


The safety of your pets is very important to us. You may rest assured that the active constituent that they may come into contact with, either when it is still wet or by inhaling or ingesting, is minute however this does not mean we can be complacent. It is ideal for the duration of your pest control treatment that if animals are present at the home that someone who the animals are familiar with can also be there to assist in the safe management of them. Some people, especially if no one can be present may organise for a family member to care for them elsewhere for all or part of the day so we are able to safely treat your home. It is also VERY IMPORTANT to ensure that after we have completed the pest treatment that all food and water dishes are emptied and thoroughly washed  before allowing further use by your furry family members.

Carpet Cleaning

I really need my carpets cleaned, do you guarantee you can get rid of every mark?


We guarantee all of our work. However, we cannot not guarantee to get rid of permanent stains. Sometimes stains in carpet are just that and are permanent. If there are particular areas of concern it is always a good idea to show your technician prior the them commencing work so we can alter the cleaning products if necessary. We will always be happy to discuss something if you aren’t happy and strive for an excellent customer experience every time. 

Will you move my furniture?


Unfortunately no. More often than not we only have one staff member onsite for carpet cleaning appointments and its simply not safe practice. Along with staff safety we would hate for an accident to occur and your belongings or home be damaged by our technicians to ensure we are not responsible for serious injury.

What should I do before my carpet cleaning appointment?


We would appreciate for a quick vacuum or removal of larger objects from the carpet areas. and please prepare before had by removing your furniture prior to our arrival for your carpet cleaning appointment. Once we get our hoses and equipment out, this will not be easy to do. Also, Bug me are not liable for any breakage that may occur. It is strongly suggested prior to your carpet cleaning appointment that items/trinkets be removed from the top of furniture or shelves that may be breakable. 

How do you actually clean carpets?


When it comes to cleaning carpets we prefer what is known as the “Steam Cleaning” method. Steam Cleaning is also known as Hot Water Extraction Cleaning. The Steam Cleaning of carpet process involves injecting hot water into your carpet with high pressure, then extracting the dirty water out. . Prior to steam cleaning carpet we apply a specially sourced  pre-spray treatment to the carpeted areas to break down the foreign materials in the carpet. Bug Me also have a specially designed agitation machine to assist with the break down of materials and help penetrate further into the fibres We use this machine wherever possible on our cleans to help clean your carpets to an even higher standard. Following these steps we then extract the dirt from your carpets using our Sapphire Scientific Truck mounted Carpet Cleaning Machine which allows for more pressure and power than traditional portable carpet cleaning machines.

How long will it take to dry after cleaning my carpets?


Dying times may vary after having your carpets cleaned depending on carpet fibre types and thickness of the pile. We normally suggest leaving fans on wherever possible to assist with drying times.

How often should I have my carpets cleaned?

Most carpet manufacturers recommend having them professionally cleaned at least every 12 months to maintain any warranties and to extend the life of your carpets.

What else do you clean?


Amazing question! We can also clean upholstery (lounges, upholstered seats etc), apply protectants, We can can also clean tiles, grout and concrete along with some vinyl floor types. 


I am moving out of a rental property soon, what do I need to do?


We always recommend getting in touch with your landlord or property manager to confirm your end of lease cleaning and pest requirements. In our experience most will require for carpet cleaning and a flea treatment if you have had animals at any time during your tenancy. However, we are not involved in individual lease agreements and you need to clarify again with your landlord or property manager. Some may require further pest treatments so it’s definitely something you need to confirm.

Do I book you to clean the carpets or my bond cleaner first?


We are mindful that when handing over your keys to the real-estate you are wanting the property to be at its best. For this reason we strongly encourage you to book your carpets and pest to be completed after the bond cleaning is completed. We suggest booking us to enter after the cleaners or on the day you are required to hand the keys back to your landlord or property manager. Its also a safety thing, we don’t want cleaners tripping over our gear and we also cannot perform the pest sprays when people are there. We know your cleaners are working super hard and don’t want to ask them to vacate and stop work while we do  the pest treatment. It’s also not a good idea if they then mop the floors after we apply product.

Do you offer a warranty for move out flea treatments?


We offer a 30 day service period on all of our internal and external flea treatments performed after the cleaners have finished. We also leave a sticker in the kitchen cupboard under the sink so the new tenants can call us 

How do I pay on the day if I cannot meet you there?

Due to the nature of move out work we cannot invoice customers. We require payment at the job via cash or eftpos or you can call us prior to your appointment and we can process payment over the phone with a card.

Can I use ZipPay or Humm for end of lease carpet and pest?


Yes, Yes and Yes! We absolutely can process your payment with either one of these! We adopted these payment methods to make life easier for our customers. We especially understand the excessive costs when moving and are more than happy to facilitate this 


What finance do you offer?


We can offer our customers the options of Zip Pay, Zip Money and Humm for any termite treatments, termite inspections, pest control, carpet cleaning or any other service we offer to approved applicants. 

Do you offer Afterpay?


Yes! We can now offer Afterpay! We can accept after pay on termite inspections, general pest control, End of lease carpet cleaning and pest control and normal carpet and upholstery cleaning. Due to the latest changes to Afterpay, we do need you to meet the technician at site to process the payment and are unable to process this over the phone. 

Can I get interest free on a termite treatment?


Yes you can! We are proud to be able to offer interest free options to approved applicants! Just make sure to let us know when you book your quote so we can let you know about interest free periods that are available to you.

How do I out more information about you finance offers?

Just give the team a call on (07) 4153 2842 and we can help you out


A Water pipe has just burst in my house. What do I do?

1. Do not panic. 

2. Whilst ensuring the safety of all people in the home turn the water main off and call a plumber to attend A.S.A.P.

3. Call your insurance company to begin your insurance claim and to identify coverage. While we do provide this service already to the insurance industry, we may be yet to accept work orders from yours.  You can request Bug Me attend to provide remediation services and structural drying. In most case we can attend same day which will help to minimise further loss and damage. We prefer to have work orders or approval by insurance to ensure there is no “bill shock” to the customer. Depending on severity of the event and many other factors the most appropriate types of equipment and volumes vary drastically along with what needs to be done to ensure the correct remediation and drying of your structure to prevent mould growth. This type of work is not something we are able to provide quotes on,and is charged on an accrual basis. 

4. While you wait for our technician to arrive if it is safe to do so you can attempt to remove water from the residence. Depending on the severity you can mop or sweep the water out of an affected area if the event has already affected the exit. It is important to ensure you do not create further damage while doing this. If your policy does include contents, start making notes or setting affected contents aside  for content inventory by your technician. Do not risk your safety to do this.

5. When your technician arrives be sure to alert the technician to any safety concerns and if anyone residing in the home has any medical issues eg. Asthma

Why can’t you just suck the water out with your carpet cleaning machine?


In most cases if the event warrants water to be extracted chances are that drying equipment will be required. Along with that, in many cases invasive drying methods are required which may involve things like removal of underlay, removal of skirting boards and installation of inject drying equipment in to cabinetry bases and or walls..

Our local team is trained in the flood and fire remediation and have the appropriate equipment on hand to assist.

Are you available After Hours?


Yes we are. Please call anytime, if we do not answer straight away we will be sure to ring you back A.S.A.P.

Can you recommend a plumber to assist?


Yes we can assist you with some recommendations of local plumbing services who may be able to assist.