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Questions about termites
Q: I have been told that termites do not eat hardwood, is this correct?
A: This is not accurate. While some species of termites might prefer softer types of wood, there are plenty of instances where hardwood has been destroyed by termites, while soft timbers remain unharmed. Don't believe this misinformation.
Q: My house is a steel frame home, do I need to worry about termites?
A: Despite the protection that the steel frame offers to your home, termites don't only eat the frame. It's important to remember that floorboards, window frames, cabinetry, and other wooden fixtures within the house are also vulnerable to termite infestations.
Q: Will my building insurance cover termite damage?
A: Unfortunately, building insurance does NOT cover termite damage in Australia. If you find any insurance company that covers termite damage, please let us know!
Q: What's the difference between white ants and termites?
A: White ants and termites are not related in any way. The term "white ant" was coined as part of an advertising campaign in the 1970s in Australia, and some people still refer to termites as white ants. Fun Fact: Termites are more closely related to cockroaches than ants!
Q: The last pest control company I used did a termite spray every year, why can't you do the same?
A: While this type of termite treatment may have been performed in the past, the standards in Australia have changed, along with the chemical termiticides and treatment methods. Today, typical chemical termite treatment can last between 5 and 8 years. You won't need to repeat the treatment unless there is a breach in the system. Nowadays, your pest control operator will perform a Timber Pest Inspection (termite inspection) annually to ensure the warranties are maintained, identify conducive conditions, and find any breaches in your termite management system.
Q: How do you treat termites?
A: In simple terms, chemical termite treatment is performed by a qualified technician who creates a chemically treated zone around your home's foundation. This is typically done by injecting through concrete slabs or trenching the perimeter of the home. There are also termite and baiting programs available, and we'd be happy to provide you with more information if you're interested.
Q: What are subterranean termites?
A: Subterranean termites are a type of termite that live in underground colonies and feed on cellulose in wood and other plant-based materials. They are a common pest in the 4670 postcode area, including Bundaberg and Bargara, and can cause significant damage to homes and structures if left untreated.
Q: How can I tell if I have subterranean termites?
A: Subterranean termites are often challenging to detect as they live and feed within the structures they infest. Signs of an infestation include termite mud tubes, swarmers, damaged or weakened wood, and a hollow sound when tapping on wooden surfaces. If you suspect you have subterranean termites, it's important to have a professional inspection as soon as possible.
Q: How do subterranean termites enter my home?
A: Subterranean termites enter homes through the soil, constructing mud tubes for protection and as a direct pathway into the structure. These tubes allow termites to feed on wood and other cellulose-based materials inside the home.
What damage can subterranean termites cause?
Subterranean termites can cause significant and expensive damage to homes and other structures in the 4670 postcode area, including Bundaberg and Bargara. As they feed on the cellulose in wood and other plant-based materials, over time their feeding can weaken and even cause the collapse of the structure. Furthermore, termite damage is often not covered by building insurance, making it crucial to detect and treat infestations as soon as possible.
What are the signs of subterranean termite infestation?
Subterranean termites are often difficult to detect, as they live and feed within the structures they infest. Some signs of subterranean termite infestation include the presence of termite mud tubes, swarmers, damaged or weakened wood, and a hollow sound when tapping on wooden surfaces. If you suspect you have subterranean termites, it's important to have a professional inspection as soon as possible.
How can I prevent subterranean termites from entering my home?
There are several measures you can take to prevent subterranean termites from entering your home in the 4670 postcode area. These include reducing moisture levels in and around your property, sealing cracks and gaps in your foundation, and removing sources of cellulose like firewood, paper, and cardboard. In addition, having regular termite inspections, as well as a termite management system in place, can greatly reduce the likelihood of subterranean termite infestation.
Can I treat termites myself?
While there are DIY treatments available for subterranean termites, it's important to note that these are often not effective in controlling the entire colony. In addition, if not performed correctly, DIY treatments can be harmful to you, your family, and the environment. It's best to leave termite treatment to professionals who have the training, experience, and equipment needed to get the job done right. We like to think of it like this, I can go to Bunnings and buy the equipment to electrically wire my entire home up, but should I? Sadly, we see many homes where by the time the owner contacts us, extensive damage has been done and the remediation and repair cost far exceeds having termite professionally treated in the first place.
What should I look for in a professional termite control company?
When looking for a professional termite control company in the 4670 postcode area, including Bundaberg and Bargara, you should look for a company that has a proven track record of success and is committed to providing safe, effective, and environmentally friendly treatments. In addition, the company should be fully licensed and insured, and have knowledgeable and experienced technicians who can accurately diagnose and treat your termite problem. Finally, you should choose a company that is dedicated to supporting its local community, like our local family-operated business!
Pest Control
What actions should I take prior to the arrival of my pest control expert?
We normally require that you remove clothing articles, newspapers, children’s toys, etc from the ground surfaces. Items of food will also need to be put away prior to your pest control treatment.
Do I need to be home for my pest control appointment?
That's up to you. If you are comfortable to not be home for you pest control booking we are happy to treat your home. In saying that, If you have animals we do need someone to be present to help us safely manage them and not distress your pets while we are there for your pest control treatment.
Should I empty my kitchen cupboards before my pest control appointment?
Bug Me targets their pest control treatments and rather use a combination of baits and gel products in these areas which are often home to cockroaches. This will be minimally invasive meaning you are free to leave your cupboards as they are.
Am I likely to see the return of pests after the treatment?
While we always aim for the eradication of pests, realistically this is not often possible. You will notice a heavily reduced amount of insects such as ants, spiders, or cockroaches will most likely venture inside your property after the treatment has been completed. This is because pest control treatments do not create a forcefield where they no longer enter, however, there is a very high likelihood that they will have crossed treated areas and will die very soon afterward.
How long will my pest control treatment last?
This is a great question! Every pest and treatment method is different and so is the longevity of your treatment. A great example is for our cockroach, ant, and spider treatment we like to say up to 12 months, many individual factors may vary this but you will find with this treatment, for example, we offer a service period, where if you find an increase of populations again within your service period we will come back and top up your treatment at no charge. We obviously can’t come out for every individual cockroach you may see but for more information just ask the team at the time of booking your pest control appointment 🙂
Will my household pets be affected by the treatments you use?
The safety of your pets is very important to us. You may rest assured that the active constituent that they may come into contact with, either when it is still wet or by inhaling or ingesting, is minute however this does not mean we can be complacent. It is ideal for the duration of your pest control treatment that if animals are present at the home someone whom the animals are familiar with can also be there to assist in their safe management. Some people, especially if no one can be present may organise for a family member to care for them elsewhere for all or part of the day so we are able to safely perform your pest control treatment. It is also VERY IMPORTANT to ensure that after we have completed the pest treatment all food and water dishes are emptied and thoroughly washed before allowing further use by your furry family members.
What type of pests do you treat usually?
Our most common pest control treatment booked by our customers tends to be a general pest treatment which includes, cockroaches, ants & spiders. In saying that, depending on your individual requirements we are able to tailor a pest control solution dependant to your needs. Along with cockroaches, ants, and spiders we also commonly provide pest control treatments for fleas, silverfish, ticks, rodents, wasps, and bed bugs. For more information on some of the most common pests, you can click HERE
Carpet Cleaning
Do you guarantee you can get rid of every mark?
We guarantee all of our work. However, we can not guarantee to get rid of permanent stains. Sometimes stains on carpets are just that and are permanent. If there are particular areas of concern it is always a good idea to show your technician prior to commencing the carpet cleaning work so we can alter the carpet cleaning products if necessary. We will always be happy to discuss something if you aren’t happy and strive for an excellent customer experience every time.
Can you remove substances like glues, gums and paint from carpets?
We will absolutely always do our best. However, some substances like glues, gums, and paint can be more challenging to remove and may require specialised techniques. It's important to let us know about any specific issues or stains at the time of booking, so we can accurately assess the situation provide you with a tailored quote and allow for a realistic timeframe. Our experienced technicians will do their best to address these issues within reason. Transparency about these challenges helps us plan accordingly and ensure the best possible outcome for your carpet cleaning appointment.
Will you move my furniture?
Unfortunately no. More often than not we only have one staff member onsite for carpet cleaning appointments and it's simply not safe practice. Along with staff safety, we would hate for an accident to occur and for your belongings or home to be damaged by our technicians if an accident should occur.
What should I do before my carpet cleaning appointment?
In preparation for you carpet cleaning appointment, we would appreciate a quick vacuum or removal of larger objects from the carpet areas. If you do choose to move your furniture please prepare beforehand by removing your furniture prior to our arrival for your carpet cleaning appointment. Once we get our hoses and equipment out, this will not be easy to do. Also, Bug me are not liable for any breakage that may occur. It is strongly suggested prior to your carpet cleaning appointment that items/trinkets be removed from the top of furniture or shelves that may be breakable.
How do you actually clean carpets?
When it comes to cleaning carpets we prefer what is known as the “Steam Cleaning” method. Steam Cleaning is also known as Hot Water Extraction Cleaning. The Steam Cleaning of the carpet process involves injecting hot water into your carpet with high pressure, then extracting the dirty water. Prior to the steam cleaning carpet, we apply a specially sourced pre-spray treatment to the carpeted areas to break down the foreign materials in the carpet. Bug Me also has a specially designed agitation machine to assist with the breakdown of materials and help penetrate further into the fibers We use this machine wherever possible on our carpet cleaning to help clean your carpets to an even higher standard. Following these steps, we then extract the dirt from your carpets using our Sapphire Scientific Truckmounted Carpet Cleaning Machine which allows for more pressure and power than traditional portable carpet cleaning machines.
How long will it take to dry after cleaning my carpets?
Great question! This is often asked when booking your carpet cleaning. Drying times may vary after having your carpets cleaned depending on carpet fiber types and the thickness of the pile. We normally suggest leaving fans on wherever possible to assist with drying times immediately after your carpet cleaning appointment.
How often should I have my carpets cleaned?
Most carpet manufacturers recommend having your carpets cleaned professionally at least every 12 months to maintain any warranties and to extend the life of your carpets.
What else do you clean?
Amazing question! We can also clean upholstery (lounges, upholstered seats etc.), and apply protectants, We can also clean tiles, grout and concrete along with some vinyl floor types.
There has been an accident on my carpets, is this going to get rid of the smell?
Let's just call it what it is, sometimes urine and other yucky things sometimes land on our carpets. Definitely let the team know at the time of booking your carpet cleaning. We do offer additional treatments for certain events and can help to lessen any odors. Sometimes these treatments may not work depending on the situation and things like underlay flooring type, but have a chat with the team and we can help you find the best solution to the problem.
End of Lease Carpet Cleaning&
Pest Control
I am moving out of a rental property soon, what do I need to do?
We always recommend getting in touch with your landlord or property manager to confirm your end-of-lease cleaning and pest requirements. In our experience, most will require carpet cleaning and flea treatment if you have had animals at any time during your tenancy. However, we are not involved in individual lease agreements and you need to clarify again with your landlord or property manager. Some may require further pest treatments so it’s definitely something you need to confirm.
Where do I start? Do I book you for carpet cleaning or my bond cleaner first?
We are mindful that when handing over your keys to the real estate you want the property to be at its best. For this reason, we strongly encourage you to book your carpet cleaning and pest control to be completed after the bond cleaning is completed. We suggest booking us to enter after the cleaners or on the day you are required to hand the keys back to your landlord or property manager. It's also a safety thing, we don’t want cleaners tripping over our gear and we also cannot perform the pest sprays when people are there. We know your cleaners are working super hard and don’t want to ask them to vacate and stop work while we do the pest treatment. It’s also not a good idea if they then mop the floors after we apply the product.
My dog has only been outside. Why do I need to have the flea treatment inside?
You may not need a flea treatment inside your real estate however for us to be able to warrant the treatment we do both internal and external flea treatments. We can do either inside or out voiding our warranty, that's entirely up to you as the customer. The best thing is, we don't charge any differently because we do both. You get inside or outdone or both for the same price.
I am moving out of a rental property soon, what do I need to do?
We always recommend getting in touch with your landlord or property manager to confirm your end-of-lease cleaning and pest requirements. In our experience, most will require carpet cleaning and flea treatment if you have had animals at any time during your tenancy. However, we are not involved in individual lease agreements and you need to clarify again with your landlord or property manager. Some may require further pest treatments so it’s definitely something you need to confirm.
How do I pay on the day if I cannot meet you there?
Due to the nature of move-out work we cannot invoice customers. We require payment at the job via cash or EFTPOS or you can call us prior to your appointment and we can process payment over the phone with a card.
Can I use ZipPay or Humm for end-of-lease carpet and pest?
Yes, Yes and Yes! We absolutely can process your payment with either one of these! We adopted these payment methods to make life easier for our customers. We especially understand the excessive costs when moving and are more than happy to facilitate this 🙂
Finance
What finance do you offer?
We can offer our customers the options of Zip Pay, Zip Money, and Humm for any termite treatments, termite inspections, pest control, carpet cleaning, or any other service we offer to approved applicants.
Do you offer Afterpay?
Yes! We can now offer Afterpay! We can accept after paying on termite inspections, general pest control, End of lease carpet cleaning and pest control, and normal carpet and upholstery cleaning. Due to the latest changes to Afterpay, we do need you to meet the technician at site to process the payment and are unable to process this over the phone.
Can I get interest-free on a termite treatment?
Yes, you can! We are proud to be able to offer interest-free options to approved applicants! Just make sure to let us know when you book your quote so we can let you know about interest-free periods that are available to you.
How do I get more information about your finance offers?
Just give the team a call at (07) 4153 2842 and we can help you out
Flood & Fire Remediation
A Water pipe has just burst in my house. What do I do?
1. Do not panic.
2. Whilst ensuring the safety of all people in the home turn the water main off and call a plumber to attend A.S.A.P.
3. Call your insurance company to begin your insurance claim and to identify coverage. While we do provide this service already to the insurance industry, we may be yet to accept work orders from you. You can request Bug Me attend to provide remediation services and structural drying. In most cases, we can attend on the same day which will help to minimize further loss and damage. We prefer to have work orders or approval by insurance to ensure there is no “bill shock” to the customer. Depending on the severity of the event and many other factors the most appropriate types of equipment and volumes vary drastically along with what needs to be done to ensure the correct remediation and drying of your structure to prevent mould growth and minimise damage. This type of work is not something we are able to provide quotes on and is charged on an accrual basis.
4. While you wait for our technician to arrive if it is safe to do so you can attempt to remove water from the residence. Depending on the severity you can mop or sweep the water out of an affected area if the event has already affected the exit. It is important to ensure you do not create further damage while doing this. If your policy does include contents, start making notes or setting affected contents aside for content inventory by your technician. Do not risk your safety to do this.
5. When your technician arrives be sure to alert the technician to any safety concerns and if anyone residing in the home has any medical issues eg. Asthma
Why can’t you just suck the water out with your carpet cleaning machine?
In most cases, if the event warrants water to be extracted chances are that drying equipment will be required. Along with that, in many cases invasive drying methods are required which may involve things like removal of underlay, removal of skirting boards, and installation of inject drying equipment into cabinetry bases and or walls.
Our local team is trained in flood and fire remediation and has the appropriate equipment on hand to assist.
Are you available After Hours?
Yes, we are. Please call anytime, if we do not answer straight away we will be sure to ring you back A.S.A.P.
Can you recommend a plumber to assist?
Yes, we can assist you with some recommendations of local plumbing services who may be able to assist.
